To protect customer rights and streamline after-sales processes, we have established the following return policy. Please read carefully before submitting a return request: 

 1. Eligibility for Returns 

– Eligible Items: 

  – Non-customized products (e.g., apparel, daily essentials) may be returned if the following conditions are met: 

    – Items are unused, undamaged, and in original packaging; 

    – A return request is submitted within 7 days from the delivery date (based on the logistics tracking record). 

  – Items with quality defects or shipping errors are exempt from the above time limit. Contact customer service for assistance. 

– Non-Eligible Items: 

  – Customized products (e.g., personalized artwork, custom-designed items); 

  – Clearance/sale items (marked as “non-returnable” on product pages). 

 2. Return Process 

1. Submit Request: Log into your account, go to “Order Center,” and submit a return request with photos and reasons. 

2. Review & Approval: Our team will review within 1-3 business days and email instructions/return address upon approval. 

3. Ship Back: Return items via a traceable shipping method (retain the tracking number). Customers cover return shipping costs for non-defective items. 

4. Refund Process: Refunds will be issued to your original payment method within 3-5 business days after warehouse confirmation. 

 3. Refund Details 

– Full Refund: Issued for eligible items in original condition (excluding shipping fees). 

– Partial Refund: Deductions may apply for items with minor wear, damage, or missing accessories. 

– Exchange Service: Note your preferred size/color in the return request for prioritized processing. 

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 4. Exceptions & Disputes 

Contact us immediately if you encounter: 

– Returned items lost or damaged during transit; 

– Delays in refund processing; 

– Disagreements with return decisions. 

We guarantee a satisfactory resolution! 

 5. Customer Support 

We value your experience. Reach out via: 

– Live Chat: Click “chat with us” on any product page. 

– Email: smallworld.kf@gmail.com 

Rest assured: Our team will resolve any issues related to returns or policy inquiries promptly! 

Notes: 

– Customized items are non-returnable due to personalized production. Confirm your needs before ordering. 

– Refunds may be delayed during holidays or logistics peak periods. Thank you for understanding. 

This policy was last updated in March 2025. The final interpretation right belongs to our platform. 

Key Highlights: 

– Clear distinction between eligible/non-eligible returns; 

– Step-by-step guidance to simplify the process; 

– Strong emphasis on customer support for seamless issue resolution.