We are committed to providing a smooth and reliable shopping experience. To ensure clarity and fairness, please review the policy below before submitting a return request:
1. Eligibility for Returns
Eligible Items
- Non-customized physical products may be returned if:
- Items are unused, undamaged, and in original packaging;
- The return request is submitted within 7 days of delivery (based on tracking records).
Non-Eligible Items
- Customized physical products
- Digital or downloadable products
- Items marked as “non-returnable” on product pages
（These categories include artwork personalized from customer information.）
For products with quality issues or shipping errors, contact customer service immediately. We will assist with a solution without unnecessary delays.
2. Return Process
Please provide your order number and contact customer service directly through the floating chat window on the website.
Our team will guide you step-by-step based on your specific case.
Customers are responsible for return shipping costs unless the return is due to product defects or fulfillment errors.
Refunds will be issued to the original payment method within 3–5 business days after we confirm the returned item (if applicable).
3. Refund Details
- Full Refund may apply if the product arrives in original condition (shipping fees excluded).
- Partial Refund may apply if:
- There are signs of use or damage,
- Accessories or packaging are missing.
We do not offer refunds for digital items once delivered.
4. Support & Dispute Resolution
If you encounter:
- Delivery issues,
- Lost or damaged returns,
- Delays in refund processing,
- Any disagreement regarding decisions
Please contact us promptly — we are here to help and ensure a fair outcome.
5. Contact Us
Customer Service Email
smallworld.kf@gmail.com
Live Support
Use the floating chat window available on website pages.
Thank you for your understanding and trust. Your experience matters deeply to us.
Last updated: December 2025