To protect customer rights and streamline after-sales processes, please read the following return policy carefully before submitting a return request:

1. Eligibility for Returns

Eligible Items:

Non-customized products (e.g., apparel, daily essentials) may be returned if:

Items are unused, undamaged, and in original packaging;

A return request is submitted within 7 days of delivery (based on tracking records).

Items with quality defects or shipping errors are eligible for return regardless of time limit. Please contact customer service for assistance.

Non-Eligible Items:

Customized products (e.g., personalized artwork, custom designs);

Clearance or sale items marked “non-returnable” on product pages.

2. Return Process

Submit Request: Log in to your account, go to Order Center, and submit a return request with photos and reasons.

Review & Approval: Our team will review your request within 1-3 business days and email return instructions and address upon approval.

Ship Back: Return items via a traceable shipping method and retain the tracking number. Customers cover return shipping costs for non-defective returns.

Refund Process: Refunds will be issued to the original payment method within 3-5 business days after warehouse confirmation.

3. Refund Details

Full Refund: For eligible items returned in original condition (shipping fees excluded).

Partial Refund: May apply for items with minor wear, damage, or missing accessories.

Exchange Service: Please specify preferred size/color in the return request to prioritize processing.

4. Exceptions & Disputes

If you experience any of the following, please contact us immediately:

Lost or damaged returned items in transit;

Delays in refund processing;

Disagreements regarding return decisions.

We guarantee a satisfactory resolution.

5. Customer Support

We value your experience. Contact us via:

Live Chat: Click “Chat with Us” on any product page.

Email: smallworld.kf@gmail.com

Our team will respond promptly to any return or policy inquiries.

Notes

Customized items are non-returnable due to their personalized nature. Please confirm your order details carefully before purchasing.

Refunds may be delayed during holidays or peak logistics periods. We appreciate your understanding.

This policy was last updated in March 2025. The final interpretation of this policy belongs to our platform.